Privacy Policy

Information We Collect

At pranuloagency, we collect information that you provide directly to us when you create an account, use our investing platform, or communicate with our team. This includes your name, email address, phone number, and financial information necessary to provide investment services.

Personal Information

Automatically Collected Information

When you use our platform, we automatically collect certain technical information including your IP address, browser type, device information, and usage patterns. This helps us improve our services and ensure platform security.

How We Use Your Information

Your information serves several important purposes in delivering our investment platform services. We use your data to process transactions, provide customer support, send important account updates, and improve our platform based on user behavior patterns.

Primary Uses

Marketing Communications

With your consent, we may send you educational content about investing, platform updates, and promotional materials. You can opt out of marketing communications at any time while continuing to receive essential account-related messages.

Information Sharing and Disclosure

We maintain strict controls over who can access your personal information. pranuloagency does not sell, rent, or trade your personal data to third parties for their marketing purposes. We only share information when necessary for service delivery or as required by law.

Authorized Sharing

Third-Party Service Providers

We work with carefully selected third-party providers for services like payment processing, data analytics, and customer communication. These providers are bound by strict confidentiality agreements and can only use your information for the specific services they provide to us.

All third-party providers undergo thorough security assessments and must meet our data protection standards. They're prohibited from using your information for any purpose other than providing services to pranuloagency.

Data Security and Protection

Protecting your financial information is our top priority. We employ multiple layers of security including encryption, secure servers, and regular security audits to safeguard your data against unauthorized access, alteration, or disclosure.

Security Measures

Data Breach Response

In the unlikely event of a data breach, we have comprehensive response procedures in place. We'll notify affected users within 72 hours and provide clear information about what happened, what data was involved, and what steps we're taking to resolve the issue.

Your Rights and Choices

You have significant control over your personal information. Under Australian privacy law, you have the right to access, correct, delete, or restrict the use of your personal data. You can also object to certain processing activities or request data portability.

Your Data Rights

How to Exercise Your Rights

To exercise any of these rights, contact our privacy team at info@pranuloagency.com. We'll respond to your request within 30 days and verify your identity before processing any requests. Some requests may take longer if they're particularly complex.

Please note that certain information may need to be retained for legal or regulatory compliance, even if you request deletion. We'll explain any limitations when you make your request.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Different types of information have different retention periods based on regulatory requirements and business needs.

Retention Periods

Secure Deletion

When retention periods expire, we securely delete your information using industry-standard data destruction methods. This ensures that deleted data cannot be recovered or reconstructed. We maintain records of data deletion for audit purposes.

International Data Transfers

While pranuloagency operates primarily within Australia, some of our service providers may process data internationally. When we transfer data outside Australia, we ensure appropriate safeguards are in place to protect your information.

Transfer Safeguards

We carefully evaluate any international service providers to ensure they meet Australian privacy standards. You can contact us for specific information about which countries your data may be transferred to.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, analyze platform usage, and provide personalized content. You can control cookie settings through your browser preferences.

Types of Cookies

You can disable non-essential cookies through your browser settings, though this may affect some platform features. We respect your cookie preferences and provide clear options for managing your consent.

Updates to This Privacy Policy

We review and update this privacy policy regularly to reflect changes in our practices, technology, and legal requirements. We'll notify you of any significant changes through email or platform notifications.

Notification Process

Continued use of our platform after policy updates indicates your acceptance of the revised terms. If you don't agree with changes, you can close your account or contact us to discuss your concerns.